In this page you will find main informations about our company, how transfers & tours work, some rome tips& tricks and F.A.Q. If you need all the legal infos go ahead and visit Terms & Conditions

Once you have collected your luggage and cleared customs, head outside the sliding doors and look for big NCC Limos signs where all drivers are standing with a signboard. There is where you will meet your driver. He will be holding a sign with the name shown on your reservation confirmation. It normally takes 1 hour from the moment your flight touches ground that you physically meet you driver. He will be there normally 45 minutes after your flight has landed. If you are early please wait or give us a call, if you notice it is taking longer to collect your baggages, please call the driver or Francesco at +393207627174 or ask custom police officer to let you come out for a second, to tell your driver you’ll be late. If we do not hear from you, your driver might not wait longer than one hour after the flight has landed. After 1 hour extra time could be charged. Please remember that the driver is not allowed in the baggage claim area.

If you miss your flight or experience a long delay, please contact Francesco at his number. If we do not hear from you may be charged for the time we have to wait for you at the airport. If you miss your flight or your flight was cancelled and we do not hear from you, you will be charged for the full amount of your transfer (and tour if requested).

If you have a data fare for Italy or you have a chance to connect to the Internet, we strongly appreciate if you will be in touch with your driver. Communication is the easiest way to avoid mistakes and have the whole meeting process solved smoothly.

If you have booked a shore excursion your driver will be waiting for you as you disembark the ship. He will be holding a sign with the name shown on your reservation confirmation. If you need assistance please call Francesco +393207627174

Tour price includes a private car or van with an english speaking driver guide that will give you a live commentary of sites seen but without going inside sites with you, since he/she is not a professional licensed guide.

For those of you who are booking private tours for the first time, perhaps a little clarification would help.
A driver guide and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for.
A tour guide has a license, usually issued by the state. He or she has attended school to learn all about the sites you will see.
A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services will cost more.

A driver guide is not licensed, has not necessarily attended art or history school, and is not permitted inside sites to tell you about history. Naturally this service is cheaper.

The fact is all drivers we propose are carefully selected to be passionate in history and sites as the guides and being in streets everyday they also know a lot about habits, places, secret gems and can advice you on how to act and flow as locals, instead of being just a regular tourist. Years of experience made them really knowledgeable!

Our prices do not include any admission fees, lunch or tip unless otherwise expressed.

Our payment process is slightly different from other companies. We firmly believe in price transparency and safe transactions are a must to us. We only use Paypal payments, so you will never have to give us your credit card data.

What we ask as a commitment is a 50% mandatory deposit of your payment. Then you’re free to pay the last 50% by cash the day of your tour or complete payment by Paypal. This has to be decided at the time that you book.

Of course if you don’t wanna be stressed by payments, you can pay all of it upfront.

If you have several tour days, we ask only 50% deposit of your first day, don’t worry.

Consider on the day of your tour we will accept only €€€ euros cash payments.
We don’t accept dollars or any other currencies for a simple reason, when we go to change prices are so expensive and then we would need to overcharge your price to cover these costs.
If you change them by yourself  instead before coming to Italy, you will save money!!
About credit cards on the day of your tour, unluckily a lot of drivers still don’t have a mobile pos, so we can’t assure you can pay that way.

If you have special requests by the way, please ask at the time you book to us.

We remind you that unlike any other option, Paypal is the safest and most versatile way to pay if you do not know the other parties.
You can get a refund easily if something goes wrong, you can use all main credit and debit cards, and you are covered by purchase protection.

Said that we hope you never have to ask a refund, but sometimes happen that people change plans or can’t come so it’s better to be covered.

Talking about changing plans, let’s have a look at our cancellation policy below.

Our cancellation policy is quite kind. Since we commit so hard to provide tour & transfers and supply a quality service to all of our clients, we kindly ask to bear in mind this is an hard work that requires time.
Last minute cancellation or no show is something not nice for anyone waiting for you, so if you change plans and don’t wanna tour with us, we gently ask you to tell us minimum 7 days before.
This way you will get a full refund of your deposit, 100% guaranteed.

We don’t accept phone or sms cancellation unless otherwise expressed. The only way you can cancel is to send an email to us and wait for a cancellation email that confirms the process.

We know sometimes things get complicated last minute, so if you change your plan 72 hours before we will do our best to refund you the deposit, but this is not guaranteed. Imagine you booked us 4 days tour, if you will cancel it only 72 hours before, you just left us without 4 days of work all of a sudden, we can’t really reorganize ourselves and it’s quite possible we refused other services, so we will need to charge the deposit to cover our costs.

If you change your mind less than 72 hours before, full price will be charged.

If you pre-paid completely your tour, these conditions apply:

7 days and before: full refund 100% guaranteed.
7 days to 72 hours: 50% refund guaranteed. (based on our assessment could be something more)
72 hours and less (or no show): no refund guaranteed.

Please note these are our main conditions but we are not robots, we know sometimes plans are not easy to manage, so we will always do our best to refund you if you can’t come. We really base our service on real time communications, so we will glad to help you not wasting money.

We don’t want to put salt in the wound so if the ship does not make it to the pier for bad weather, you will not be considered responsible so NO CHARGE will be made.

Same if your flight is cancelled or plane will not depart for any reasons, you will not be considered responsible so NO CHARGE will be made as well, as long as you contact us straight away to notify us.

In this section we will try to write down a list of advices, tips & tricks you better know when booking to come to Italy/Rome.
They are quite random, since we try to update the list every now and then:

• As in  a lot of cities, almost all Museums are close on Mondays!

• Vatican is closed on Sundays!

• A strict dress code is enforced in Churches (and Vatican Museums) so please make sure shoulders and knees are covered during the visit.

• If you wanna visit sites, avoid first Sunday of the month because they are FREE ENTRY that means they’re super packed!

• If you wanna get into Basilica di San Pietro, it’s better to do it visiting the vatican museums as well, you pay a ticket, but museums are really beautiful and then you don’t have to worry about the 1 hour queue (if you’re lucky!) to get inside, because you skip it, entering from a side door.

• Beware of pickpockets!! Especially inside major sites like Colosseum or Vatican! Rome is a safe city but small crimes still happens. Please keep your wallet with documents and money in a safe place. Hide them, don’t keep them in a bag behind your back!

• About Electricity, it’s generally 220 volts, 50 Hz AC, but you might find 125 volt outlets, with different plugs and sockets for each. Pick up a transformer either before leaving home or in any appliance shop in Rome if you plan to use electrical appliances.

• Restrooms are near many of the major sights. If you don’t see any around you consider that bars, nightclubs, restaurants, cafes, and all hotels have facilities, just go inside and gently ask for a toilet. Someone could ask you to buy something (coffee, bottle of water) to use them.

• Tips/gratuity are not mandatory, do that only if you appreciate the service provided.

• If your passport, driver’s license, airline tickets, are lost report to the nearest Carabinieri or Polizia station to fill out a report (in italian “denuncia”).

Main questions should be already gone by now, but feel free to check these frequently asked questions, and if you don’t find an answer, send us a mail or a message on facebook!